Central Plains Home Health and Hospice, a cornerstone of Cozad Community Health System, has been honored with the prestigious 2024 Home Health Consumer Assessment of Healthcare Providers and Systems (CAHPS) Award of Distinction by WellSky. This recognition places the organization among the top 25% of home health agencies nationwide, recognizing their commitment to patient satisfaction and quality care.
The award is based on results from January to December 2023 of the Home Health CAHPS survey, which measures patient experience and satisfaction. Agencies that receive this award demonstrate leadership and excellence in ensuring a positive and impactful patient experience. Central Plains’ exceptional performance in the survey’s “Overall Satisfaction” and “Likelihood of Recommending” categories earned this national accolade.
When asked what winning this award means to the team, Julie Skala, Director of Central Plains Home Health and Hospice, shared, “We are extremely honored to receive this award. It is a testament to the care that our Home Health team gives to their patients.”
This honor reflects the dedication and skill of the entire Central Plains team, which serves Cozad and surrounding communities, including Arnold, Callaway, Gothenburg, Lexington, Oconto, Overton, and more. By providing essential home-based medical care and hospice services, Central Plains ensures patients receive high-quality, compassionate care without leaving the comfort of their homes.
When asked how Central Plains Home Health and Hospice achieved this level of patient satisfaction, Skala emphasized their personalized approach to care. “We focus on providing personalized care to each patient’s individual needs and preferences. Our entire Home Health team is dedicated to making sure that our patients achieve their goals and that they reach their maximum potential while being able to stay in their homes.”
Central Plains Home Health and Hospice offers a range of services, from skilled nursing and rehabilitative therapies to labs and wound care. The team’s mission is not only to help patients recover but to improve their overall well-being. Their hospice services provide comfort and dignity during end-of-life care, offering emotional and spiritual support to patients and families alike.
In light of this recognition, Skala expressed her pride and gratitude. “I would like the entire team to know that I am extremely proud of them and honored to be a part of this team. Every day I see them go above and beyond to take great care of our patients and their families. They truly are a special group of caregivers.”
This recognition as a best practice agency highlights Central Plains’ role as a trusted healthcare resource. By combining innovative practices with a personalized approach, the team continues to set a high standard for home-based care in the region. Their ability to provide both rehabilitative and hospice services with skill and compassion has made a lasting impact on the communities they serve.
For those seeking high-quality, home-based care, Central Plains Home Health and Hospice stands as a leader in the field. As this award demonstrates, you can trust their team to deliver care that exceeds expectations and supports patients every step of the way.